Terms, Conditions, Policies & Procedures

Booking Terms and Conditions

FAMILY POLICY
At most classes and sessions Mini Me Time operate a pay per family policy, meaning you only pay for 1 child and siblings may attend free of charge. Where this is in place, each sibling should be booked on to the session, however you will only be charged for 1 child.

Where a  pay per family policy is operated it is applicable to siblings ONLY and they must reside in the same household

MISSED CLASSES
Where you know in ADVANCE of a course starting that there are weeks you are unable to attend (due to holiday, pre-scheduled appointments etc), and have notified the instructor BEFORE the start of the course, you will not be charged for the missed weeks.  You must have advised the class instructor of the specific weeks you are unable to attend before making payment, we will then deduct the cost of the missed weeks from your invoice and reissue an amended invoice for payment

BOOKING & PAYMENT
Booking operates on a first come first served basis. Places will be allocated on receipt of the completed online booking form. You will receive via email a confirmation of your booking with a link for payment.  A receipt will be emailed when payment has been received.

We request that class fees be paid in full at the time of booking, however places MUST be paid in full a minimum of 2 weeks prior to start date of the first class.  One reminder invoice will be sent, if payment is not received within 24 hours of the reminder being issued, places will be cancelled without any further notice and made available on the booking system.

REFUNDS/TRANSFERS/CREDITS
After booking is confirmed, fees are non-refundable or transferable except in extenuating circumstances at the absolute discretion of the Mini Me Time instructor.

Where a refund/credit/transfer is deemed appropriate under extenuating circumstances, it will be as a gesture of goodwill. 

Where refunds have been agreed there will be a deduction of £1.50 made to cover the platform fee applied by the card processing company.

If a class/session is missed for any reason it cannot be refunded or carried over to the next term.

COVID
If due to Government or Venue regulations face to face classes or sessions have to stop, classes or sessions will continue to take place on line via the Zoom platform for the remainder of the term.  By agreeing to these terms and conditions, you accept responsibility in ensuring you have the required technology to enable you to join classes on an online platform, and understand that refunds will NOT be available. 

HOME USE RESOURCES
All handouts, manuals and online resources are included in the cost of classes

None of the information handed out at classes or made available for personal download (music, videos, manuals) are to be copied or reproduced without prior permission from Mini Me Time.

GENERAL
No responsibility can be taken for loss or damage to property or person in or outside the venue

Mini Me Time instructors have available on request copies of all qualification certificates including an Enahanced DBS Check.

Should you wish to provide feedback, please speak to the class instructor either in person or by phone, message or email, alternatively contact Mini Me Time through the contact details available on the website.

HEALTH AND SAFETY
Parents must supervise their babies/children at all times. Parents are responsible for the health, safety and welfare of themselves and their babies/children whilst attending classes.

It is the responsibility of the parent/guardian to make the instructor aware of any information they feel is relevant that could impact their own or childs suitability to participate in classes. Both parents/guardians and children should be in good physical health to attend Mini Me Time classes.

Mini Me Time do not assume liability for the health and safety of you and your family. Your child may have the opportunity to use materials, toys, props and instruments as part of the class. Please be aware that these items may contain small parts and we do not recommend allowing your child to put toys, instruments or other materials available in to his/her mouth.

COVID UPDATE – Please refer to our COVID Policy and Risk Assessment for full details.  SEE BELOW

These polices form part of the Terms & Conditions

COVID 19 Policy

Aims of the policy
This policy has been introduced to provide guidance and reassurance to parents and carers attending Mini Me Time classes in relation to current government guidelines on Covid 19. All Mini Me Time classes will adhere to current government guidelines and while we hope to be able to provide classes face to face, if the need arises classes will be delivered on-line as necessary.

Scope of this policy
Every child and adult attending classes will be expected to adhere to this policy at all times as well as the policy and guidelines at the venue.

An ‘easy to understand’ and age appropriate summary of the new guidance is attached at the end of the policy. Parents are requested to support their child to follow the new guidance before and after classes. During classes attendees will be supported by the class instructors to follow the guidance.

Booking and Paying for Classes
We already have in place our online booking system https://mini-me-time.class4kids.co.uk/ and will continue to take bookings through this system. Attendees must book and pay via this system in advance.

Attendees contact details are taken via class4kids at the time of booking and these details will be made available for Track and Trace purposes should the need arise.

Covid 19 Symptomatic
Anybody who is displaying symptoms of Covid 19, has tested positive for Covid 19, or has a family member displaying symptoms must not attend classes. Anyone who has been contacted through the Track and Trace scheme must self-isolate for 14 days and must not attend classes. Further guidance can be found at https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance

Arriving at and Leaving the Venue
Attendees will be asked to arrive no sooner than 5 minutes before classes start and to vacate the area after classes have finished to avoid attendees congregating.

Hand Hygiene
Good hand hygiene remains the first line of defence in reducing the transmission of Covid 19. On entering and leaving the building attendees will be encouraged to adhere to the venues policy on handwashing and sanitising. There will also be a hand sanitiser located in each class room/area.For mat based classes (Massage, Yoga, Rollers and Sign) antibacterial wipes and hand sanitiser will be located with each mat.

Surfaces and Class Resource
Covid 19 can remain on hard surfaces for up to 72 hours. To reduce unnecessary contact with door handles, the door will be left open until all attendees have arrived and then shut by the instructor before class starts. The instructor will open the door at the end of the session.

Where resources are required, each family will have their own resources which will not be shared with others.

Participants will have the option to bring and take away their own resources to class, buy resources ahead of class and then bring and take those away each week or use a set of resources provided by us.

All resources will be thoroughly cleaned and disinfected at the end of each class. The room will also be cleaned down as necessary in accordance with venue regulations.

Toilets
Class participants will be asked to adhere to any regulations regarding the use of the venues toilets or any other facilities ie cafes.

Bags / Personal Items
Participants will be asked to bring minimal baggage (1 bag per family) into the venue and to keep it with them at all times. Items included in bags will be asked to be kept to vital items necessary for their babies/child’s needs.

Ventilation
During dry / warm weather, and where the venue allows, the windows will be opened to improve ventilation.

Face Coverings
Masks are no longer legally required, however we leave the choice with the individual as to whether they feel more comfortable wearing a mask whilst attending Mini Me Time classes. However if the Government policy or that of the of the venue changes to require that masks need to be worn then we will adhere to that guidance.